As many home care agencies know caregiver recruitment and onboarding is a big problem. According to the 2018 Home Care Benchmarking study, the 90-day caregiver turnover rate is around 66%. This means that every 4 to 6 months on average, an agency needs to completely re-staff their caregivers. This can be very costly and time consuming for agencies.
This problem is exacerbated when training is done in-person, especially in states that have initial training mandates. It can be very challenging for caregivers to travel for a few hours of training, most caregivers have trouble attending the training. This creates many inefficiencies for the agencies and the caregivers.