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Aired: Thursday, October 14, 2021
Time: 12pm ET
Duration: 1 Hour

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About Our Speakers

Navigating Vaccine Mandates in Home Care: Industry Experts Share Insights, Guidance, and Resources

Vaccine mandates for healthcare workers are here, whether you and your team instated them or not. While there are many complexities to the debate, time is of the essence, and providers need to look at the path forward now to best support their direct care workers. 

Employers are rightfully worried about caregivers leaving the industry, exacerbating the already-critical caregiver shortage and adding to the 800,000 Americans already on waitlists for Home and Community Based Care (HCBS). We want to encourage and support direct care workers to remain in healthcare and home care despite this issue. At this point, it is an unavoidable challenge between state-specific requirements and Biden’s Executive Order from September 9 to vaccinate healthcare workers alongside federal workers and private companies. 

Join our industry expert panel on Thursday, October 14th at 12 pm ET as they share insights, guidance, and resources on ways to best support and retain your staff through these mandates.  

Kevin Smith

Best Of Care    

Kevin Smith is the CEO and owner of Best of Care, Inc. – a non-medical home care agency that employs more than 400 home care aides across Massachusetts. Best of Care is a private, family owned and operated home care agency approaching its 40th year in operation. He is also the Board President of The Home Care Council – a non-profit trade association in Massachusetts that represents 70+ home care agencies and tens of thousands of home care aides. Smith has contributed his thoughts and insights on the home care industry to a number of publications and media outlets including the New York Times, The Wall Street Journal, The Washington Post, and The Boston Globe.  


Qiana James

Friendly Faces Senior Care 

Qiana obtained her BBA in Entrepreneurship & Management from the Bauer College of Business at the University of Houston. She is a graduate of the prestigious Cyvia and Melvyn Wolff Center for Entrepreneurship, the No. 1 Entrepreneurial Program in the US.
In 2010, she formed Friendly Faces Senior Care, which provides private pay in-home caregiver services for seniors. Friendly Faces Senior Care has been granted several awards including Provider of Choice, Employer of Choice, Top Home Care for Houston award, Inc 5000 Fastest Growing Company in America, BBB Award of Excellence, and Houston Chronicles Top Workplaces award. She currently serves on the board of Cap of Houston, Cap of Pearland, the Executive Board for the Pearland Chamber of Commerce, the Advisory Board for the Pearland Chamber of Commerce, and the Advisory Board for the Independent Home Care Alliance. In addition, she is involved in several philanthropic endeavors throughout the City of Houston and surrounding areas.

Moet Nakajo-Robben  


Ms. Nakajo-Robben is an RN, BSN, CPHQ with a history of success in areas such as leadership, operations, quality, process improvement, infection control, workforce development and risk management.
During the onset of the pandemic, she lead a behavioral health hospital system in the development of COVID-19 policies and procedures. She currently provides consulting services to assist clients interested in operationalizing their return to office vaccine policies.