HomeWell Care Services is committed to delivering every aspect of quality care—with trusted and reliable expertise, true compassion and a culture that prioritizes peace of mind. It is upon that foundation our Brand Pillars are built to support our mission of providing compassionate care and reliable service and fostering trustworthy relationships with our agencies’ clients, families, and communities.

Broken processes and delays hindered productivity. Getting it right changed everything.

Dee’s and Rob’s recruiters start talking about their offer of training right from the start. It’s part of their ‘why’ for joining HomeWell Care Services in Lexington, Kentucky. Beyond recruiting, Dee and Rob can attest to the benefit of a training platform for their onboarding process. They were able to reduce their agency’s onboarding time frame by 43% by incentivizing their caregivers to complete their training. They did this by charging their caregivers for NOT completing the required training. If they took the training within the required time, then the caregiver wasn’t out any money. 

"We noticed our client satisfaction levels increasing once we reintroduced CareAcademy.”

– Dee & Rob Rister, CEO

Onboarding acceleration made possible from mobile-accessibility and automated reminders.

Program expectation is to complete all 12 required training within 30 days. Average time to first class start is 13 days because of other agency onboarding requirements. Caregivers are able to complete their 12 required classes in the remaining time frame (17 days) because they can take the courses from anywhere, any time AND HomeWell uses the text reminders to keep them on track.

Caregiver feedback about the adoption of the new training technology has also been incredibly positive. “They love being able to access training on their phones,” added Betsy. They’ve also given two thumbs up on the variety of training that’s available to them and how they can get a ‘quick fix’ to brush up on certain skills when they’re out in the field.

Out-of-the-box, assigned state-compliant training supports operations and revenue generation

• Alleviates administrative burden and time to assign classes.
• HomeWell is able to impress prospective clients by marketing that their caregivers meet the state training requirements.
• Recruiters tout training as a reason to join.
• Caregivers like the ease of use and ability to learn on-the-go.
• Text reminders keep caregivers on track to complete classes.
  

The 100% of caregivers passing the final exam represents a total of 7 unique classes, with the highest amount of caregiver engagement, taken by the agency’s caregivers and passing on their first attempt.

The 18% Combined Client Satisfaction Level is based on Home Care Pulse’s survey reporting provided in November of this year. Rob attributes this improvement to reinstalling CareAcademy’s caregiver training, which equips his caregivers with the knowledge and skills to provide better care. 

Learn more about what CareAcademy can do for your community

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