Key Metrics for Home-Based Care: What to Track and How To Leverage Training

Tracking the right metrics is essential for optimizing operations, improving care quality, and driving business success in home-based care. In this webinar, we’ll explore the key performance indicators (KPIs) that matter most and how organizations can use them to enhance efficiency, compliance, and workforce performance. Join us to learn how tracking the right metrics and leveraging training insights can help you build a stronger, more effective, and data-driven care workforce.

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Presenters

Alex Skinner
Senior Customer Insights and Strategy Manager, AlayaCare
Alex Skinner brings a wealth of experience to his role as AlayaCare’s Senior Customer Insights and Strategy Manager, having spent the past six years working with homecare organizations of all sizes across Canada, the U.S., and internationally. From leading implementations and guiding agencies through digital transformation, to building solutions as a Solutions Engineer and quantifying value as part of the Value Creation team, Alex has seen firsthand what it takes for agencies to succeed. Now, he leads AlayaCare’s Customer Maturity Model, helping providers understand their performance, identify key drivers of success, and benchmark themselves against top-performing organizations. Drawing from his diverse experience, Alex will share practical strategies for building KPIs that drive better care, happier staff, and stronger businesses.
Lily Roche
Director of Data
Lily oversees CareAcademy’s Data Operations, and is dedicated to driving engagement at every stage of the customer lifecycle. With over 10 years of experience in health care operations and strategy, she values data and is passionate about scaling businesses, improving the customer experience, and ensuring CareAcademy customers succeed in achieving their training goals. Prior to joining CareAcademy, Lily spent several years managing a pediatric primary care business. She holds a B.A. in Mathematics from Washington University in St. Louis and earned her MBA with honors from Boston University

Webinar Details

Thursday-April 3, 2025 1:00 pm
EST
Overview Tracking the right metrics is essential for optimizing operations, improving care quality, and driving business success in home-based care. In this webinar, we’ll explore the key performance indicators (KPIs) that matter most and how organizations can use them to enhance efficiency, compliance, and workforce performance. Alex Skinner, Senior Customer Insights and Strategy Manager at AlayaCare, will share insights on the most impactful KPIs for home-based care providers. Then, Lily Roche, Director of Data at CareAcademy, will take a deep dive into how CareAcademy leverages training data to improve caregiver engagement, retention, and overall care outcomes. Join us to learn how tracking the right metrics and leveraging training insights can help you build a stronger, more effective, and data-driven care workforce.

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