How to Reduce Caregiver Turnover with CareAcademy

Caregiver turnover is at an all-time high according to the 2018 Home Care Pulse Benchmarking study. In fact, the turnover rate during the first 6 months of being hired is 83% and 57% of those caregivers are turning over in the first 90 days alone. So, how can you retain caregivers? Simple, give them what they want!

According to a survey conducted by myCNAJobs and Home Care Pulse, caregivers wish to further their training. In general, employees want to feel prepared. According to Forbes, “87% of millennials prioritized professional or career growth and development opportunities in a job, while 69% of nonmillennials said the same.” In addition, the LinkedIn 2018 Workforce Learning Report shows that “ 93% of employees would stay at a company longer if it invested in their careers” (Forbes).  For workers of all generations, it is clear that upskilling is key in employee retention and success.

Use CareAcademy for Soft-Skills Training

According to Forbes, four effective strategies for developing your talent include developing soft skills, offering microlearning, getting managers involved and integrating learning into the employee experience.

In regards to soft skill development “ a recent LinkedIn survey of 2,000 business leaders found that more than half (57%) put soft skills over hard skills when it comes to what they need their employees to develop” (Forbes).

In-home care, soft skills are especially important because caregivers are working with people as opposed to machines or computers. Let CareAcademy help you manage your caregiver training! Teach your caregivers the soft skills they need to succeed while reducing your caregiver turnover rate. Some CareAcademy soft skill classes include:

  • Professionalism: Communication, Problem Solving & Cultural Competency
  • Time Management & Organization Skills
  • Communicating with Older Adults
  • Hiring & Communicating with Caregivers
  • Overview of Nutrition & Food Preparation
  • Coping Skills for Caregivers
  • Improving Caregiver Empathy
  • Managing Job-Related Stress
  • Emergency Procedures
  • Light Housekeeping for Professional Caregivers

CareAcademy courses focus on making sure both the caregivers and their clients are safe by teaching caregivers how to conduct their jobs in a much more effective manner. With classes ranging from patient care to caregiver self-care, we make sure all parties involved are covered.
To view our full class list, click here.

Use CareAcademy to Deliver Micro-Learning 

Before online training, as provided by CareAcademy, training caregivers meant scheduling large group classes, juggling schedules and hosting a group session. All of these tactics are time-consuming and expensive. CareAcademy provides a much more efficient means of providing training, rather than wasting time and resources on a short 2-hour training session or even an all-day training session. Imagine having 20 caregivers needing to go through an 8-hour training session each being paid  $15 per hour. The cost of such a simple workshop will cost your agency $2,000.

According to Forbes, “LinkedIn’s report also found that the top reason employees feel held back from learning is that they don’t have the time to learn. The solution: offer learning opportunities in small, bite-sized time increments that can be manageably tucked into a workday.”

With CareAcademy, managers can offer 1-hour online interactive classes that don’t require any scheduling and the caregivers can complete it on their own time. Caregivers thus far have had positive experiences with the CareAcademy training dashboard given it is a mobile-friendly software that can be done on the go and is easy to operate. Having a management system that supports caregiver growth through the introduction of highly valued caregiver training tool will help reduce turnover within your agency.  si like the training and will perceive you as a manager who really cares. CareAcademy is a simple low-cost way to show appreciation for your employees while also your client’s care. As a result of this, you will see more client and caregiver referrals.

Use CareAcademy to Upskill Caregivers

All employees no matter their age want to work towards a bright future. With CareAcademy, agencies can create Fast Track Certifications by grouping classes together to meet your client’s needs. With fast track pathways, after initial training caregivers can get specialized or ‘bundled’ training to meet clients’ health needs, their own learning gaps, or curiosity. For example, a Dementia Care specialist could complete 6 Dementia care classes or a Post Hospital Care Specialist could take a course load targeted towards when they specialize in.

The image below is are examples of CareAcademy classes that can be compiled into a caregiver’s fast track training if they have some sort of specialization they should be focused on.

Screen Shot 2019-07-17 at 2.18.58 PM

Caregiver turnover can’t be completely eliminated.  However, by understanding what makes caregivers “feel appreciated and valuable” you can increase the average employment term so you don’t have to spend so much time constantly recruiting. You can increase the average employment term by understanding what makes caregivers “feel appreciated and valuable” and implementing simple strategies, such as 1 hour a month of paid training through CareAcademy, so you don’t have to spend so much time constantly recruiting.

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