Touching Hearts at Home looks to CareAcademy and WellSky Personal Care to reduce manual processes and increase […]
AccordCare was founded in January 2020 as a result of a merger across Allegiant Home Care, A Hand to Hold and Accord Services, which allowed the company to expand its mission. Today, AccordCare provides customized, full-service private home care in 30 branch locations throughout the East Coast.
The focus continues to be on providing customized, private care to help clients live their best possible life where they feel the most comfortable: in their own homes.
With 2,800 caregivers, healthcare providers, and staff, AccordCare faces issues common in the home care field:
- Recruiting caregivers
- Onboarding quickly and efficiently
- Training for compliance and skill development
- Keeping caregivers connected and engaged
- Headquartered in Marietta, Georgia
- Serving clients in Alabama, Connecticut, Florida,
- Georgia, New Jersey, New York, North Carolina, and
- South Carolina
- Founded January 2020
- 2,800 total employees
CareAcademy provides efficient onboarding solutions
Home care is a competitive industry, and the COVID-19 pandemic exacerbated the need for an expanded home care aide workforce.
With CareAcademy’s mobile training and compliance platform, AccordCare found their caregivers were able to easily take training modules from home, optimizing in-office training time to focus on hands-on patient care competencies and ultimately accelerating the orientation process.
While AccordCare had tried online training before, many of their caregivers were unable to access the platform or faced barriers to passing the final exams.
Upon partnering with CareAcademy, AccordCare found caregivers preferred the mobile-friendly platform, and were impressed with the library of courses available to meet state-required curriculum, as well as advanced, condition-specific care topics.
Because caregivers preferred CareAcademy’s caregiver-centric learning and testing format, AccordCare found test results improved, and caregivers expressed appreciation for the enhanced educational opportunities.
By the numbers
In the first six months, the AccordCare and CareAcademy partnership led to:
- 2,800 caregivers enrolled in online courses
- 4,100 classes completed
- 97% of caregivers passed the final exam
- 2x active caregivers (based on industry standard)
Additionally, CareAcademy provided easy access to the essential reports for state records and credentialing AccordCare needed. CareAcademy’s text notification platform was an added benefit, enabling staff to issue timely testing reminders to caregivers, and even to send a special Mother’s Day message across the company.
- Easy access to reporting across locations
- Multi-state compliance requirements met
- Relevant and accessible course content
- Engaged and active caregivers
AccordCare met its essential business needs via the CareAcademy platform. Providing caregivers with the opportunity to direct their own training—anytime, anywhere, on any device—was an added bonus.
Learn how other organizations like yours are finding success with CareAcademy.