Best Home Care Agency Software (By Use Case) in 2022

With the growing demand and complexities of delivering home care, agencies need the latest software to ensure their caregivers stay organized, remain compliant, and get paid on time.

From recruiting and scheduling to billing and training, there’s an array of home care agency software to choose from. 

In this guide, we’ve compiled a list of the top 11 home care agency platforms to help you with every aspect of your health care business.

11 Best Home Care Agency Software Picks

In this roundup, you’ll find the best home care agency software that helps administrators, registered nurses, rehabilitative therapists, and caregivers streamline business operations and manage patient care.

1. CareAcademy

CareAcademy Dashboard

Used for: Home health care agency training and compliance.

CareAcademy is a state-approved, mobile-friendly platform. It provides the best-in-class online caregiver training for home care and home health agencies, as well as franchise systems and payors. The software empowers non-medical caregivers and personal care aides to deliver exceptional service.

Key features:

  • Assign classes automatically according to state requirements and due dates.
  • View caregivers’ training progress in one place.
  • Keep your caregivers compliant with automated reminders.
  • Edit your curriculum as many times as you wish.
  • Auto-assign any additional annual training.
  • Provide caregivers with instant, client-specific training.
  • Enroll caregivers in groups of classes for retraining
  • Continuing education credits for CNAs.
  • Identify caregivers who are nearing their due date by filtering your dashboard.
  • State compliance support in all 50 states.
  • Integrate training solutions with scheduling, HR and onboarding operations.
  • Monitor training completion rates, clinical outcomes data and knowledge retention.

Pricing | Trial: CareAcademy has a 14-day free trial and a choice of 4 subscription plans.

2. WellSky Personal Care (formerly ClearCare)

WellSky

Used for: Back office and scheduling. Integrates with CareAcademy. 

WellSky is a leading home care platform used by 4,000+ home care agencies and 600,000+ caregivers. It provides automatic Medicare eligibility checks, claims submission tools, and real-time dashboards.

Key features:

  • Optimize intake, track referrals, and run eligibility checks efficiently.
  • Prioritize patient care and manage bookings.
  • Streamline care across your agency with HIPAA-compliant messaging. 
  • Schedule daily appointments, tasks, and documentation for clinicians. 
  • Gain real-time oversight with electronic visit verification.
  • Check quality assurance, claims management, and financial reporting.
  • Send managed care claims as orders, visits, and EOE worksheets.
  • Automated accrual accounting, dashboards, and daily reports improve financial performance.
  • Optimize patient care with home health predictive analytics.

Pricing | Trial: Contact WellSky for a demo and current pricing.

3. Smartcare

Smart Care

Used for: Back office and scheduling.

Smartcare software is an intuitive home care platform that helps you build your agency business, keep your caregivers, and provide exceptional client satisfaction.

Key features:

  • Manage clients, caregivers, scheduling, point-of-care, back-office operations, business intelligence, and analytics in one tool.
  • Complete tasks in the field and back-office with efficient workflows.
  • One-click scheduling saves agency managers and executives time.
  • Configure the software to fit your business needs.
  • Manage your agency from anywhere with the mobile app.
  • Keep caregivers, clients, and families connected through chat, messaging, and family portal communication tools.

Pricing | Trial: Smartcare has one free starter package and a choice of premium subscription plans starting from $104/month.

4. Alayacare

AlayaCare

Used for: Back office and scheduling. Integrates with CareAcademy. 

AlayaCare is a cloud-based home care agency platform with back-office functionality, clinical documentation, remote patient monitoring, client and family portals, plus a mobile home care app.

Key features:

  • Deliver clinical documentation to home and community care providers in a secure, HIPAA-compliant environment.
  • Organize your clients’ care journey from start to finish with fully integrated home care scheduling, billing, payroll, and reporting.
  • Access real-time schedules, route details, billing, safety, time tracking, patient data, forms, and reporting.
  • Sync clinical documents and care plans.
  • Experience purpose-built video conferencing for home and community care organizations.
  • Engage and inform all parties caring for their loved ones via the Family Portal.
  • Achieve better health outcomes with artificial intelligence and machine learning technology.

Pricing | Trial:  Contact AlayaCare for more information and custom pricing.

5. Medisafe

Medisafe

Used for: Managing medication.

Medisafe is the leading medication engagement platform that empowers patients to manage their treatment seamlessly. It provides cohesive care by sending medication reminders, helpful and practical information, and connecting caregivers, seniors, and the medical community. 

Key features:

  • Reminds you to take medications on time even if your mobile device is sleeping.
  • Informs patients about their condition and medications.
  • Educates and coaches patients and caregivers throughout the treatment journey.
  • Automates supportive engagement between care support teams and patients.
  • Keeps every patient’s care network connected on the treatment journey.

Pricing | Trial: 

  • Medisafe Premium available for $4.99 a month or $39.99 a year.
  • Available on the App Store and Google Play for free.

6. SuCasa

SuCasa

Used for: virtual health care.

SuCasa is an end-to-end solution that delivers virtual and in-person health care and wellness services to patients in their homes.

Key features:

  • Annual wellness visits: Collect patient data upfront for Health Risk Assessments, Personalized Prevention Plans, and more.
  • Remote monitoring: Monitor patients’ health conditions, provide recommendations, and/or make changes to a patient’s care plan. 
  • Care management: Establish, implement, revise, and monitor care plans for patients with transitional or ongoing health concerns.
  • Wellness and wellbeing: Combine technology, wearables, health coaches, and a 24/7 care team to keep people healthy and motivated.

Pricing | Trial: 

  • Contact SuCasa for more information and custom pricing.
  • Available on the App Store and Google Play for free.

7. AxisCare

AxisCare

Used for: Back-office scheduling and management. Integrates with CareAcademy. 

AxisCare is a leading all-in-one home care solution for single and multi-location home care agencies. It helps agencies track essential growth metrics, maintain a healthy cash flow, achieve effortless compliance, and create an overall better client and caregiver experience. 

Key features:

  • Drag-and-drop scheduling and user-friendly design make day-to-day tasks more efficient for your office staff and caregivers.
  • Build specialized intake forms, assessments, or care plans from the client's profile.
  • Create custom rates and rules for individual billing/payroll transactions.
  • Bill third-party payers with accurately formatted visit information.
  • Make data-driven business decisions based on relevant and actionable insights.
  • Maintain EVV compliance by automatically capturing each caregiver’s visit date, time, location, and services on the GPS mobile app.
  • Send the required visit information to payers so you get paid faster.

Pricing | Trial: Contact AxisCare for more information and custom pricing.

8. Homecare Homebase

Homecare Homebase

Used for: Back office and scheduling.

Homecare Homebase is a cloud-based home health software solution that streamlines staffing, scheduling, and routing. It ensures home care agencies complete accurate documentation right at the point of care.

Key features:

  • Schedule the best-matched clinician for each visit.
  • Improve mapping and routing to increase satisfaction.
  • Access complete EMR patient information in real-time.
  • Get clinical guidance when needed and manage medication.
  • Fill out visit documentation onsite and upload it in under 2 minutes.
  • Follow intuitive prompts and reminders to reduce costly billing errors.
  • Automatically fax patient notes and orders to physicians and facilities that need them after each visit.
  • View real-time data about back-office staffing and financials.

Pricing | Trial: Contact Homecare Homebase for more information and custom pricing.

9. HHAeXchange

HHAexchange

Used for: All-in-one homecare management 

HHAeXchange is the leading web-based platform for home care agency management. Designed specifically for Medicaid personal care, it helps connect state agencies with managed care payers, providers, and caregivers. 

Key features:

  • Track lead sources wherever they come in from.
  • Create and manage patient schedules based on authorizations and patient-specific needs.
  • Validate each patient visit in real-time with multiple EVV methods.
  • Pay your caregivers on time with the fast, accurate, and user-friendly integrated billing and remittance processes.
  • Evaluate actionable insights to track patient trends, reduce readmissions, and provide the highest quality of care.
  • Complies with federal and state health care regulations.

Pricing | Trial: Contact HHAeXchange for more information and custom pricing.

10. Alora Health

ALORA Health

Used for: Back office and scheduling.

Alora Home Care Software is an all-in-one solution for home care agencies. It combines all the functions of a home care agency operation into one powerful software platform to increase efficiency, accuracy, and compliance.

Key features:

  • Provides up-to-the-minute visibility on home visits that are in progress as well as delays and no-shows.
  • Enables caregivers to check their schedules, capture signatures, and complete care plan visit notes.
  • Enter and view schedules from the angle of a patient, caregiver, or agency as a whole.
  • Send and receive faxes and store fax confirmation logs with the built-in fax tool.
  • Stay in contact with all staff, including caregivers in the field, with HIPAA-compliant email.
  • Comply with payers’ requirements for prior authorization. 
  • Automatically calculate each caregiver’s travel time and mileage from one patient visit to the next. 
  • Document any communication that you want to keep on file.
  • Check the dashboard to see what's in progress and what's remaining.

Pricing | Trial: Pricing is based on how many agency staff uses the software or how many patients you serve. Typical price ranges are:

  • Small agency: $295-$600 per month.
  • Medium agency: $600-$1200 per month.
  • Large agency: $1200-$6000 per month.

Contact Alora Health for more information and custom pricing.

11. Careficient

Careficient

Used for: All-inclusive health care management.

Careficient is a comprehensive web-based software platform for home care agencies. It manages employees, payroll, scheduling, patients, doctor’s orders, interim orders, OASIS forms, accounts receivables, invoicing, and payers – all from one interface.

Key features:

  • Identify available staff members with the required skills to meet patients’ care plans.
  • Invoice at the appropriate times and meet all your essential deadlines.
  • Automatically generate, validate, and submit OASIS forms to the state.
  • Customize payer settings to meet the requirements of all major clients.
  • Automated billing reduces labor costs, claim rejections, and denials.
  • Automatically create interface data feeds to your external payroll, CAHPS, and CRM vendors.
  • Event-driven workflow ensures you meet all compliance issues.
  • Integrated eligibility verification.

Pricing | Trial: Pricing is based on the size of your organization. Contact Careficient for more information and custom pricing.

Which Software is Right for Your Agency?

Whether you're looking for higher client satisfaction, easier compliance, or increased productivity and profits, there's a home care agency software platform that's right for your business.

Take advantage of the custom demos and pricing to see which home care agency software is best for you.

And remember to check out the home health and home care agency training from CareAcademy.

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