CareAcademy FAQs

Browse Our Most Commonly Asked Questions

Caregiver Agency FAQs

CareAcademy provides not only content specifically meant for home care, but also the hands on support needed for caregivers to succeed. On average, our agencies see a 52% completion within the first four weeks of using CareAcademy Training Support.

Our Caregiver Concierge works to reach out to each of your caregivers, keep a record of their activity, and inform you of who needs continued support.

Our service is priced at a fraction of what most agencies pay for training and onboarding. Based on the number of caregivers your agency has and the level of follow up, CareAcademy provides affordable education services for you and your caregivers.

Yes, the classes are available online. However, we also include features for you to provide the convenience of our online classes in a group setting in your offices.

The classes are 30 minutes to an hour and a half. Don’t worry, classes do not have to be completed all at once.

We cover not only the hard skills that every caregiver needs to know, but also the soft skills and professional skills that help caregivers connect to their clients. Here are some topics that we cover:

  • Professionalism and caregiving
  • Communication Skills
  • Transfers
  • Activities of Daily Living
  • Alzheimer and Dementia
  • Diabetes and Chronic Disease
  • IADLs and ADLs
  • and much more

We work with a team of experts including Harvard researchers, nurses, nutritionists, and physical therapists.  We consult regularly with a team of professional caregivers and CNAs who are able to provide us with the best insights into what caregivers need to know in our classes.

We do not provide in person classes at this time.

We update and make additions to our classes every three months. Our quarterly review process ensures that all of our classes are up to date and include the best practices of caring.

We develop all original content in our studios, and use state mandates, medicare requirements, and recommendations from our home care agency partners.

Yes! Ask our sales representative about lesson plans for your agency and how to do use our videos as part of teaching in person with your caregivers.

Yes, we provide live technical support from 7 AM-9 PM ET via phone or chat. After hours we will answer questions and call you back as soon as possible.

Yes, caregivers get a certificate at the end of each of the classes added to their account.

Yes, you will get a copy of all certificates added to your agency’s folder.

Our classes allow for you to take a look at how your caregivers are doing within classes, quizzes, and when they have completed classes.

We issue weekly reports to your agency and you can see how your caregivers are progressing within your agency files whenever and wherever.

CareAcademy is always adding classes and we are ensuring we meet state standards on a quarterly basis. Take a look at our state map to see if we meet the standards in your state!

When you become a CareAcademy partner agency, your caregivers will be sent invitations and a follow up directly from your agency’s caregiver concierge.

Yes, take a look at the state map to see if your caregivers qualify for CEU hours on our curriculum. Note: In California we are applying for CEU hours.

Classes are engaging and robust: our classes are 90% video and include interactive activities such as matching games, discussion, and decision making exercises for caregivers to reinforce learning. At the end, get certificates after taking a test.

Take a look at our state by state map to find out if our classes qualify in your state.

For agencies our licenses can be purchased on a monthly basis, or on an annual basis with a discount. Contact us to learn more.

CareAcademy’s contract term starts at 1 year annual terms for home care agencies.

Yes! We have classes specifically for family caregivers that can help family members best help their loved ones. Check out our family caregiver classes.

Professional Caregiver FAQs

You can take the classes online through your mobile phone or laptop. You can access the classes on an Android, Windows, or iPhone.

If you don’t have any mobile device such as a mobile phone, tablet, or other device with a browser then please let us know and we can make other arrangements.

You don’t have to let us know we have access to a report that tells us who has finished and who has not?

Please use our state by state list to determine what states that you need to meet the compliance needs in your state.

In California by July 1st you need to complete the following classes:

  • What does it mean to be a caregiver?(in addition, California mandates you teach employment and agency specific knowledge)
  • Maintaining a Clean, Safe & Healthy environment (infection control)
  • Emergency Procedures
    Safety Precautions (Includes Falls Prevention)

In California,by your anniversary date you need to finish these classes within the year that you were hired:

  • Assisting with Activities of Daily Living (Personal Care)
  • Assisting with Instrumental Activities of Daily Living
  • Communication Skills
  • Elder Abuse & Neglect
  • Safe Transfers
  • Older Adult’s Rights

CareAcademy has applied for CEUs in California and other states. We will know soon if those are eligible

After you register, the classes can be accessed here: OR on the top right corner of this website.

Yes! Please contact CareAcademy at or call 1-866-227-3895.In the platform you will find a chatbox in the right hand corner where you can text or e-mail someone at